NOTICE: Please note, packages weighing over 7 lbs(please note actual weight may be higher then the weight of the product as it includes packaging) are not eligible for our $5.95 Flat Rate Shipping. Rest assured, we strive to provide the cheapest and fastest shipping for all options!
APPROXIMATE DELIVERY TIME FOR CREDIT CARD ORDERS FOR IN-STOCK MECHANDISE IS BETWEEN 2 TO 10 WORKING DAYS DEPENDING ON DESTINATION. THERE IS NO SHIPPING ON SATURDAY, SUNDAY, OR HOLIDAYS. THERE ARE NO HANDLING FEES.
ProSource is not responsible for shipping delays due to inclement weather or for delays in transit times due to UPS delays for packages that are not guaranteed by UPS.
ProSource is not responsible for any lost package that is incorrectly addressed due to customer error. We generate our shipping labels from the information the customer provides, so if you enter an incorrect or incomplete address (incorrect zip code, missing apartment / suite / office number / name etc.) and your package is lost, ProSource is not responsible. If you enter your address incorrectly on the website, and need it re-routed by UPS to the correct address, you will be charged a minimum UPS fee of $12.35 to cover rerouting costs. UPS fuel surcharge fees may also apply and therefore the total amount charged will vary depending on the actual distance that the package is rerouted.. ProSource also has the right to charge return shipping fees on orders that are refused by the customer. Your order may also be delayed.
If you contact us after your order has been placed regarding an incorrect or incomplete shipping address, we will make every effort to correct your information prior to your package being shipped. However, once your package has been processed and shipped, we cannot make any modifications to your shipment. If your order is lost or delivered to the incorrect address, we again are not responsible.
Any issues with your order including missing shipments need to be reported within 7 days of the date the package shows it was delivered.
How do I enter an APO or FPO address?
When you come to the Shipping and billing page, please follow these steps when entering an APO or FPO address as your ship to destination:
- Enter the recipient's full name and address in the relevant fields.
- First, you must change the Country field. Select “United States APO/FPO” before proceeding. (Do NOT select the actual country which you are stationed.)
- In the State field select one of the following; AA (Armed Forces America), AE (Armed Forces Europe) or AP (Armed Forces Pacific).
- Enter the appropriate five digit zip code or six digit postal code
- Select shipping method. (Please note: US Priority Mail is the only method of shipping that you may select when shipping to this type of location.)
What is an APO address or an FPO address?
- APO stands for "Army Post Office," and is associated with US Army or Air Force installations.
- FPO stands for "Fleet Post Office," and is associated with US Navy installations and ships in the United States.
UPS Ground
Domestic orders are shipped via UPS Ground Residential for a flat rate of $5.95. (Packages weighing more than 7 lbs are not eligible for flat rate(please note actual weight includes packaging)
PLEASE NOTE: UPS does not deliver to PO Boxes or military APO or FPO addresses. If you require shipment to a PO Box or military address your order will be sent via US Postal Service.
Express shipping rates are determined by order weight and destination points. Post Office Box orders are shipped via US mail and will be subject to the appropriate charges. APO and FPO are shipped via US mail and actual shipping rates apply.
For destinations in Alaska, Hawaii and Canada, you pay shipping charges based on the actual weight and destination of the package. All packages to these locations are shipped via the US Postal Service. If the wrong method of shipping is chosen we will correct it and you will be charged the appropriate amount.
UPS ground reaches every real address throughout the 48 continental United States.
FREE SHIPPING OFFER ONLY VALID FOR UPS GROUND DELIVERIES IN THE 48 CONTINENTAL US STATES.*
- Does not apply to RTDs (Ready-to-Drinks)
- Does not apply to any orders shipped USPS
Please note: RTD's and extremely heavy packages weighing in excess of 75lbs or orders that need to be shipped by pallet may require extra shipping charges. You will be contacted with the appropriate shipping charges prior to shipment of your order.
*Offer subject to change without notice.
Service Map colors may vary due to differences in hardware and software. This map is a general representation of UPS Ground transit times. For service availability and to calculate the delivery time for a package shipped between a specific origin and destination worldwide, Calculate Time & Cost.
UPS Next Day Air®
UPS next day air guarantees next business day delivery for all orders placed by 3:00 pm EST. throughout the 48 continental US states.
UPS 3 Day Select®
UPS 3 day delivery within three business days for all orders placed by 3:00 pm EST. throughout the 48 continental US states. UPS does not Guarantee this service.
UPS Second Day Air®
UPS 2nd day delivery within two business days for all orders placed by 3:00 pm EST. throughout the 48 continental US states. UPS does not Guarantee this service.
UPS Service Guarantee | UPS - United States
UPS Holiday Schedule
The following Holidays are observed by UPS and therefore no pick up or deliveries will occur on these days:
In the United States, UPS observes the following holidays:
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Day after Thanksgiving
- Christmas Day(observed)
- New Year's Eve
- New Year's Day(observed)
For complete information regarding UPS shipping policies and terms, please click here >>
If your order is lost please contact us at 1-800-310-1555 to speak with a Customer Service Representative. They will contact UPS to have a tracer or driver follow up initiated. The process takes 2-8 business days to complete. If your parcel is located it will then be delivered to you. If they are unable to locate your order they will then issue us a claim and then your order will be reshipped.
USPS Parcel Post
PARCEL POST service is available to most domestic destinations via the United States Postal Service. Shipping rates are determined by weight and destination points. Post office box orders are shipped via us mail and will be subject to the appropriate charges. Orders placed on the web will be notified of the actual shipping charges. APO and FPO are shipped via us mail and will be subject to the appropriate charges. Alaska, Hawaii and Canada ar charged actual shipping charges.
USPS First Class
Only for shipping Free Samples
US Postal Service
Before ordering you agree to the following: If your order does not arrive in a timely manner ProSource will follow these steps:
1.We cannot file a claim for 30 days after your shipment leaves our facility to you if the final destination is within continental US. (excluding Hawaii, Alaska and Canada).
2.We cannot file a claim for 75 days after our shipment leaves our facility to you if you are an APO /FPO or your address is not inside the continental U.S. or an International order. Shipping rates are determined by weight and destination points. Post office box orders, are shipped via us mail and will be subject to the appropriate charges. APO and FPO are shipped via US mail and will be subject to the appropriate charges. Orders placed on the web will be notified of the actual shipping charges).
On orders shipped to military locations (APO/FPO), please remember that in addition to the delivery time for your package to be received by the APO / FPO, you will also have to allow time for the military to get your package to you, which could take a week or more.
Before any claims process can begin we must receive a signed form from you stating what items you ordered that where not received, the date you are processing the claim and your signature. Items, which are received damaged during shipment, must be reported to your local postal delivery location and all damage claims must be handled through your local post office.
Time Limits For Loss Claims as Posted by USPS
| Type of Service | Claim may not be filed until: | Claim must be filed by: |
| Insured | 30 days or more after date of mailing | 1 year from date of mailing |
| Registered | 15 days or more after date of mailing | 1 year from date of mailing |
| APO/FPO Insured | 75 days or more after date of mailing | 1 year from date of mailing |
If you need more information, please ask your local USPS Postal Station for a copy of Publication 122, Customer Guide to Filing Domestic Claim or Registered Mail Inquiry or the Domestic Mail Manual S010 .
